Guardian Pharmacy Jacksonville focuses on building a culture of high-quality customer service and it shows. Community staff, residents and their families regularly experience enhanced service from our positive and engaged pharmacy team members.
Compliments from co-workers and facilities are shared during a monthly recognition program:
April goes above and beyond for her coworkers and residents. I know that I can depend on her to help with anything. – Jacksonville Team member
Jerry has been an amazing resource for our community. He has worked so hard to help us get started with electronic med recs. – Executive Director
We are so happy to work with Guardian. Everyone is so helpful! – Nursing Director
Guardian Jacksonville launched a culture project over five years ago to engage their team members and focus on customers, teams, goals and solutions. Each year, the program takes on a different theme and activities. Part of this year’s program includes recognizing individual contributions on a monthly basis. Throughout the month, comments from co-workers and facilities are collected. At the end of the month, the person with the highest number of compliments is awarded a special parking space and Guardian swag. All comments received during the month are displayed as a way to motivate and encourage the whole team. “The project has made such a positive impact on our team, and keeps them motivated to help residents,” said Laura Polinsky, director of operations. “It’s nice to share compliments as a way of acknowledging hard work.”
